18min chapter

Product Talk cover image

EP 464 - CPO Rising Series: Galileo Financial Technologies CPO on Balancing Short-Term and Long-Term Focus in Product Management

Product Talk

CHAPTER

Innovating Through Customer Understanding

This chapter emphasizes the vital role of knowing customer history and culture for successful innovation in product management. It highlights storytelling and technology's impact on preserving familiarity while adapting to modern challenges, especially in the financial sector. The speaker discusses fostering a collaborative environment and developing rituals to maintain customer engagement, ultimately leading to improved product solutions that address real customer needs.

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