Adapting to the AI revolution in CS: Discussing our 2023 AI report
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Importance of Guardrails in a Slow Rollout
Ruth: Make sure that there's an exit for customers to get to a human. We try to limit it to four interactions with a bot before they can reach a human. But again, we plan on working with that throughout our different customer segments like our big groups. Maybe we need fewer of the SMBs. Maybe we can get away with more.
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