The Future of Financial Services: AI and Customer Service

The UK Investor Magazine was thrilled to welcome Alister Sneddon, Head of Product at CMC Invest, and Dave Dyke, Head of Technology at CMC Invest, for a deep dive into Generative AI and how the technology is being utilised in financial services.

We start by looking at the ability of Generative AI tools such as ChatGPT to assist with the selection of stocks or funds for investment portfolios. We make comparisons to algo trading and why AI has the potential to be a more sophisticated assistant in investment decisions. There is also the consideration paid to the pitfalls of using AI in such as way.

Much of the conversation is framed in the context of output and input in financial services and where Generative AI can be used. In this context, output is stock selection and investment management, and input is the back office and client functions such as compliance and customer queries.

We finish by asking whether Dave and Alister would use AI to manage their own investment portfolios.

Hosted on Acast. See acast.com/privacy for more information.