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Democratizing and accelerating AI: Upskilling for workforce digital inclusion

Silver Lining for Learning

CHAPTER

Empowering Employees for the Digital Age

This chapter explores innovative training initiatives at a major bank designed to improve employee skills for the digital era, emphasizing accessible programming education for non-technical staff. It also highlights the pivotal shift from traditional sales tactics to an advisory model focused on understanding entrepreneurs' financial needs, enhancing customer engagement in a tech-driven environment.

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