How to Say No to Overloaded Workloads

We end up finishing things as they're on their way out the door yep and when you observe that in yourself and others you see there's additional stress the quality isn't as good. We need a better method for when we start capping our work then simply I'm so stressed out that I have psychological cover for saying no, he says. He points to an experiment by Gloria Mark from UC Irvine who does a lot of work on attention and knowledge work she did this great experiment where they went into a company took six people and said no email for a week for you but those were little small requests basically disappeared.