Opening Bid  cover image

Build-a-Bear CEO on reinvention and Trump tariffs

Opening Bid

CHAPTER

Navigating Retail Transformation

This chapter explores a retail company's journey over the last decade, focusing on its shift from traditional retail to e-commerce driven by the COVID-19 pandemic. It highlights strategic adaptations, including dual-store operations and an emphasis on experiential retail to attract a broader customer base, including older demographics. The discussion also covers ongoing international expansion and the evolution of sales strategies in response to changing consumer habits and declining mall traffic.

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