The Importance of Listening Up

On this episode of There Has to Be a Better Way?, co-hosts Zach Coseglia and Hui Chen talk to Antoine Ferrère, global head of behavioral and data science in the ethics, risk and compliance department at Novartis. With master’s degrees in both management and behavioral science, Antoine discusses how his multidisciplinary team at Novartis applies behavioral and data science at scale to drive ethical behaviors, reduce risks and ensure compliance across all areas of the company. He also discusses the multi-year studies his team has implemented to better understand the role of psychological safety in both speaking up and “listening up.”