231: Responding Fast to Customers — A Good Idea?
The Bootstrapped Founder
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Introduction
Avit Khar is the founder of Bootstrap, a company that lets you build your own app. He says he prided himself on getting his average response time to under 30 seconds. But this dedication to responding quickly comes at a hefty price and can be costly. Avit explains how to balance customer service speed with good business sense.
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