023 - Interview with a Hairstylist: Sonia Murray
American English Podcast
00:00
The Importance of Understanding What People Want
"The biggest thing is to make sure you understand what they want," she says. "When I got done, the hair was completely too short, way too short from what she remembered and she was not happy." She adds: "I didn't charge her for the haircut. I was heartbroken because you never want to give people what they want"
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