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2min chapter
Work Friction: Less is More
The CX Leader Podcast | A resource for customer experience leaders
Intro
This chapter explores the concept of 'work friction' and its detrimental effects on productivity and customer experience. It features insights from an expert on how to reduce barriers like excessive documentation and meetings to improve engagement and employee satisfaction.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode