Citizens Bank's Beth Johnson: 'Personal interaction remains important to customers'
Tearsheet Podcast: Exploring Financial Services Together
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Is Technology Impacting Our Expectations?
I think consumers want things to be easy. They want it to be highly relevant to them when they have conversations with us. And underpinning all that is also something around trust. So crucial for our customers. I like that thought that this is an accelerant of some of the trends that were already in play. We may see more of that move virtually. But that individuals and people will play an important role in our customer offering for a long time to come.
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