Frontier firms and AI-driven operations

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Explore how Microsoft, through the expertise of Aisha Hasan, is evolving governance and agent management in the age of AI. Learn practical strategies for balancing innovation, risk, and compliance as Copilot Studio and Agent 365 reshape enterprise workflows. Discover actionable insights for building, governing, and upskilling in applied AI.

🎙️ Full Show Notes
https://www.microsoftinnovationpodcast.com/775 

👉 What you’ll learn   

• Define and apply core governance principles for AI and agents 
• Shift from reactive to proactive governance in enterprise environments 
• Empower users and IT admins to manage agent sprawl and compliance 
• Leverage Agent 365 for holistic agent oversight and lifecycle management 
• Build a three-pillar governance strategy: product, admin, and user education 

✅ Highlights   

• “Our principles have not changed, let's say that they have evolved to put more focus on certain things as compared to others.” 
• “With AI, the need for proactive governance, I think, is far greater than ever before.” 
• “Agent 365 is a starting point and it's a very good starting point in terms of the effort of consolidating that view for an IT admin.” 
• “Governance itself is rooted into basic principles. So those principles do not change regardless of the portfolio.” 
• “It takes a healthy balance of three pillars. One is what is available out-of-the-box and product.” 
• “How are you empowering your admins to be able to fill in those gaps that are there in the product, but you need them now to secure and govern your enterprise?” 
• “User education is quite important. Because if the product isn't self-governing, which means that you have gaps that the IT organization needs to fill, but there are some gaps maybe even the IT organization can't fill.” 
• “Continue to educate your users through a centre of excellence or sort of a hub, and also use that hub to upskill on how to not just only build agents, but build meaningful, impactful agents and adopt good hygiene practices.” 

🧰 Mentioned   

• Microsoft Copilot Studio - https://www.microsoft.com/en-us/microsoft-365-copilot/microsoft-copilot-studio/ 
• Agent 365 - https://www.microsoft.com/en-us/microsoft-agent-365 
• Microsoft Digital - https://www.microsoft.com/insidetrack/blog/digitally-transforming-microsoft-our-it-journey/ 

 
✅ Keywords   
ai governance, agent 365, copilot studio, power platform, compliance, enterprise workflows, proactive governance, user education, admin empowerment, agent sprawl, microsoft digital, centre of excellence 

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith