Why to Put a Chink in Your Own Armor: Brad Smith (Intuit)
Wisdom From The Top with Guy Raz
Lessons from a $40 Million Mistake and Navigating Industry Disruption
The chapter explores a pivotal moment where the speaker lost $40 million on a product but was praised for the lessons learned and the creation of an innovative internet payroll product. They were promoted to a senior vice president position and later decided to join Intuit after encountering the company during acquisition efforts. The chapter also discusses the speaker's journey within Intuit, from leading the TurboTax business to eventually becoming the CEO during the 2008 financial crisis, where strategic decisions helped the company navigate the recession and position itself for future success.
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