How Human First helps you build better bots, with Greg Whiteside, CEO, Human First
VUX World
00:00
Three Challenges or Three Mistakes in Conversational AI
A lot of the flows in conversational AI sometimes could be simpler or even brought outside of conversational AI itself. So I think that teams should think beyond the hype and maybe think more around like, what is the best user experience for a particular flow? And then third problem: Teams need to spend more time grooming all the time we spend in design and grooming means that we're not shipping things that ultimately aren't used.
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