2min chapter

VUX World cover image

How Human First helps you build better bots, with Greg Whiteside, CEO, Human First

VUX World

CHAPTER

Three Challenges or Three Mistakes in Conversational AI

A lot of the flows in conversational AI sometimes could be simpler or even brought outside of conversational AI itself. So I think that teams should think beyond the hype and maybe think more around like, what is the best user experience for a particular flow? And then third problem: Teams need to spend more time grooming all the time we spend in design and grooming means that we're not shipping things that ultimately aren't used.

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