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5min chapter
How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 2)
This is Growth!
Intro
This chapter explores how AI is transforming the responsibilities of customer success managers, emphasizing the shift towards more analytical and dynamic roles. It also addresses ethical considerations and the necessity for human oversight as businesses embrace an AI-centric approach to customer relationships.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode