Breaking Free from Legacy Expectations: The Next Chapter for L&D Skills With Candice Mitchell
The Learning & Development Podcast
The Impact Toolkit and five-spoke model explained
David asks about Candice's toolkit; she details five spokes: attract/retain, build capability, enable high performance, increase agility/innovation, and elevate employee experience.
L&D has long carried the “hangover” of legacy expectations: delivering courses, creating content, and measuring completions. But in 2025, those skills won’t cut it - and they could even put the profession at risk of being replaced by AI.
In this episode of The Learning & Development Podcast, David James is joined by Candice Mitchell - consultant, founder of the Talent Development Academy, and researcher into L&D’s future skills - to explore the next chapter for L&D. Together, they unpack the critical capabilities every practitioner needs now: from business acumen and consulting skills to the human strengths that AI can’t replicate.
Candice also shares her Impact Toolkit and five-spoke model for reframing the role of L&D, plus practical advice for professionals who feel stuck as reactive order-takers. If you want to move beyond legacy expectations and position yourself as a true business partner, this is the episode you can’t afford to miss.
Take your L&D to the next level
Take advantage of thousands of hours of analysis. Hundreds of conversations with industry innovators and 25+ years of hands-on global L&D leadership.
It's all distilled into one framework to help you level up L&D. Access the L&D Maturity Model here - https://360learning.com/maturity-model
KEY TAKEAWAYS
Businesses have to let go of the training course “comfort blanket”. Now, we need strategic skills development.
Teams that do not change will be replaced by AI.
AI skills will soon be standard. The human capabilities you bring beyond technology will set you apart.
Candice’s Impact Toolkit equips you to transition from order taker to strategic partner.
BEST MOMENTS
“Smart businesspeople just won’t let go of the comfort blanket.”
“We are good at delivering courses, at training people… but now we need to do the hard things so that we can stay relevant.”
Candice Mitchell
With nearly 20 years in the field, Candice has worked both as a corporate L&D leader and as a consultant to global organisations, designing capability strategies that go far beyond “training delivery.”
Candice is a consultant, educator, and founder of the Talent Development Academy, where she helps mid-to-senior L&D professionals develop the skills needed to drive real business impact. Her Master’s research explored the skills L&D professionals must build to stay relevant in an AI-integrated workplace - concluding that while AI literacy is table stakes, it’s human and strategic capabilities that will define the future of the profession. Known for her optimism, candour, and practical frameworks, Candice is passionate about helping L&D break free from legacy expectations and step confidently into a more impactful role.
https://www.linkedin.com/in/candicemitchelltdnerd/
https://talentdevelopmentnerds.com/
VALUABLE RESOURCES
The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523
L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home
ABOUT THE HOST
David James has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.
CONTACT
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L&D Collective: https://360learning.com/the-l-and-d-collective
This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/
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