The Foundational Phase of CX Transformation - with Aamar Hussain of Microsoft
The AI in Business Podcast
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The Importance of Data Driven Call Centers
The call center could be the heart of your business. Data, in order for you to be data driven, first of all, you need to know where the data is,. There's a whole lot of work that you need to do before you can bring that data out and actually utilize it as part of an AI capability. And then at the same time,you need to understand what your bottlenecks are, what are the issues that you're having? Are you seeing a lack of quality of service back to your customers? You'd be lucky to get through one on COVID.
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