8min chapter

Business Daily cover image

Business Daily meets Booking.com CEO Glenn Fogel

Business Daily

CHAPTER

Navigating Regulatory Challenges and Customer Service in Travel

This chapter examines the regulatory hurdles faced by Booking.com under the EU's Digital Markets Act while discussing its market influence and competition dynamics. It also explores the transformative role of artificial intelligence in improving customer service and addresses the broader implications of sustainable tourism practices for popular travel destinations.

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