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Packaging skills: FedEx Services’ flexible work strategy

HBS Managing the Future of Work

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Hybrid and Remote Work - Is There a Way to Support Managers?

A lot of the tensions around the hybrid remote work end up falling on managers. Is there a way that you're trying to support or undergird the managers that are responsible for these very diverse teams? Yeah, it's interesting. Our performance management system and services is called Coach Forward. It's all rooted in coaching. We've dove into enterprise business agility. In an agile world, it's your scrum masters, your product owners who drive things.

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