Engineering principles: Shaping the solution and building in small steps
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
How to Build in Small Steps to Deliver Maximum Customer Value
Small changes are easier to build and faster to review, enabling us to deliver value to customers more quickly. The team managed to complete and ship a great solution while massively reducing the time to value. It is this level of ownership and involvement that sets our approach apart. We don't know for certain whether the feature will solve the customers problem until they have it in their hands. N so this commitment to shipping small iterations quickly ties into another intercom principle, ship to learn.
Transcript
Play full episode
