In the 1990s when I joined questions would sort of take the form of arguments. If you didn't enjoy that kind of environment it was not nearly as inclusive or as welcoming as we quite rightly seek to advance today. Curiosity best shows up when people are asking questions and listening to answers. The first week that Satya became CEO in 2014 he brought a book to the Friday meeting of our senior leadership team. And like a lot of books the title tells the story that was called the art of non-violent communications. How to draw people in by asking more questions, by putting them at ease, by meeting them where they are and really listening.

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