What Is Our Mission? Who Is Our Customer?

Curiosity drives much of the content on this podcast, and when Erik Hanberg's book, The Little Book of Boards, showed up in my email, I felt compelled to buy it for several reasons.

Of the six or seven boards I've served on, some have been boring experiences, others have been exceptional. I was curious if this book would have been valuable to me during my first board experience, which wasn't great--it definitely would have been.

While Erik's background is in the non-profit world, this book and conversation apply to any organization.  Some big ideas we hit are performing due diligence for the board you are considering, getting involved outside board meetings, strategic planning, compensation committees, and mission statements.