Intercom’s approach to a great on-call experience | Brian Scanlan (Intercom)
Engineering Enablement by Abi Noda
How to Create a Virtual Team for Engineers
I want to just dive right into the approach that you all came up with. You decided to create a new virtual team who would take all out of hours on call and that team was made up of volunteers, not conscripts as you call it. So I want to first ask how was this idea born and how is it initially shared? And what were the biggest concerns people had with this right off the bat? It's like we got loads of stuff wrong but the original idea was was roughly correct.
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