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310: Jessica Malnik — How to Communicate as an Indie Hacker

The Bootstrapped Founder

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Customer Conversations and Empathy in Marketing Strategies

The chapter emphasizes the importance of customer conversations, empathy, and understanding their needs in developing successful marketing strategies. It discusses leveraging psychology, sales, and negotiation techniques to engage with customers authentically and improve business outcomes. Strategies for effective communication and questioning in customer conversations are shared, highlighting the significance of empathy and embracing pauses for valuable insights.

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