This chapter discusses the challenges dentists face when patients change their minds about dental procedures and provides insights on protecting themselves. It also introduces two guests who discuss the clinical and medical-legal aspects of the topic, as well as mentions a dental pearl and recommends a useful app.
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Picture this: your patient is beaming with joy over her new veneers, giving high-fives and 5-star Facebook reviews! The next thing you know, she calls the practice demanding the removal of her veneers because her boyfriend claims she now looks like a horse (tip #1 – ditch the boyfriend!)
In this episode I’m joined by Dr. Daniel Cattell and Dr. Neel Jaiswal on how to navigate such a situation. While we hope it’s not a common occurrence, we discuss the importance of consent protocols and thorough communication in hopes to avoid such scenarios. And in case things take an unexpected turn, know the right time to reach out to your indemnity company, and how to smooth out the bumps.
Protrusive Dental Pearl
Quick and Easy Smile Preview App
Download the ‘AirBrush’ app on iOS or Android which uses AI to produce a quick and surprisingly useful Smile design preview. Obviously, use it with caution!
Looking for a fresh indemnity quote? Visit www.protrusive.co.uk/insurance for an exclusive £100 off with PDI, and see how much you can save by shifting away from conventional indemnity agreements. For some informal advice, email Dr. Jaiswal at neel@professionaldentalindemnity.co.uk, or connect with him on Facebook.
Highlights of the episode: 00:00 Intro 01:34 The Protrusive Dental Pearl 04:15 Dr. Daniel Cattell 06:23 Dr. Neel Jaiswal 08:27 The scenario 10:22 Smile previews 14:06 The preparation appointment 15:45 Temporaries 23:00 Consent forms 25:06 Cement protocol 25:28 Further clinical tips 31:48 Addressing patient concerns 38:46 Professional Dental Indemnity 40:04 Mentorship 43:04 Addressing patient concerns 45:44 Getting support 48:54 Job satisfaction 51:58 Outro
