Building Trust in AI with the TRU Framework and Open Source Models

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The chapter explores Grammarly's implementation of the TRU - Trust, Responsibility, User Control, and Empathy framework, emphasizing trust as crucial in decision-making for AI systems. It discusses the challenges in ensuring trust in AI technologies, with insights on responsible AI deployment and open-source models like seismograph. The conversation also covers the impact of AI on job creation, Grammarly's values-driven decision to leave Russia and Belarus, and the future of work with AI-enhanced productivity and content creation.

New AI products are rapidly changing the landscape for businesses. This is especially true for the writing tool Grammarly. The $13 billion dollar software company’s CEO Rahul Roy-Chowdhury has taken the helm in the midst of a profound disruption. Host Jeff Berman talks to Rahul about how his time at Google helped prepare him for this moment, why he’s doubling down on building trust with customers, and how he thinks AI will shape the future of work.

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