AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Gary Wyatt - Senior Group Knowledge Manager at HSBC
Knowledge Cast by Enterprise Knowledge
Engaging End Users to Contribute to the Knowledge Base
2min Snip
00:00
Summary
Transcript
Episode notes
It's a big part of what we do is actively engage and encourage end users to contribute to the wider knowledge base. You really want to try and close the gap between your worst agents and your best agents. Let's have a big award ceremony every quarter to celebrate those that have left the best feedback or nuggets of information, that kind of thing. And they do give you great ideas for great content and actively encourage that culture of knowledge sharing.
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode