The Problem With AT&T's T One Line

"I have been on the phone with AT&T now for a total of four hours, not exaggerating literally four hours on hold," he says. "All they have to do is just tell me, we're not going to be there today. We overestimated our workload." He adds that you can't get in touch with a specific person at AT&T every time and it's always a new person.