Stephen R Covey: The 7 Habits of Highly Effective People Part Two: Listener Favourite
Moonshots Podcast: Superstar mindsets and success habits
The Optometrist Was First Influenced Before Trying to Influence
The optometrist was first influenced before attempting to influence. Seek first to understand then to be understood rather than listening to a customer come into the optician and say, hey, I need glasses. In fact, your earlier example of talking to a partner earlier this week and listening to the requirements that they had is exactly what this habit's all about. You're trying to first understand where the customer is and then to see if you can help them.
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