UserTesting’s Janelle Estes on using human insight to create memorable experiences
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Data Isn't Important, but It's Just Part of the Picture
You've got to marry you know what's happening and all the data that you're collecting with you now who your customers are as people, as human beings. So we're not saying to get rid of data. It's just that we should be using it, or we should just be more smart about how we use it. Yes, absolutely.
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