The Importance of Timing Checks

Kevan: It's so easy to focus on acquisition that we forget about retention and really what goes into that. We actually hear that whether it's like a freelancer and you're doing like solo gigs or it's a coaching program, what we found is the key is to dig into each individual's expectations. So going through any engagement, again, whether it's business or freelancer, it's really important to do like temp checks.