What Works cover image

EP 427: The Trust-Profit Paradox

What Works

00:00

The Trust Profit Paradox

Today's platform companies talk a good game about caring about their customers, but at the end of the day, their chief concern is shareholder value. Martin: You can't optimize for both customer satisfaction and shareholder value. Optimization, he says, is linear. One must follow the other in terms of priority. I think it's rational to trust firms that care about the future and it's foolish to trust firms That don't Care About The Future.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app