The Cost of Saying No

I don't think we're very good at discussing this, certainly because we're British and everything's very civilized and it's really about social class over here. So what you really pull out both in terms of what you said just now but also in the book is the way that this still leaves a footprint. Could you explore that for us Brits? Well no I think it does take a toll on everyone. And that's why it really matters who your people are and who's surrounding you and who you go home to at night. The days are kind of maze of management. You're always having to is the no just going to be silence or is the no no or how active how