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065: Linda Kaplan Thaler – GRIT = Guts, Resilience, Initiative, & Tenacity

The Learning Leader Show With Ryan Hawk

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We Love to Throw Ideas Away

i love doing that to people who would perceived as lowest on the totem pole. We always give them an opportunity to say, ok, you know what, so and so can't go to the meeting. And then they worked somuch harder. It makes me think a little bit aboutlike south west air lines. One of the ting they're famous for, notorious for, is, one, empowering their their flight attendants to be funny,. But two, hiring people that are willing to do above and beyond whatever their normal job responsibilities. I man, what's the number one way to get people to treat the the customer right? It's to treat your employees right.

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