In this episode, Brad Hairston talks with Jesse Tutt, Program Director of Intelligent Automation at Alberta Health Services, who explains how his team is innovating with Generative AI to extend the value of their automation efforts and drive even more positive patient outcomes.
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What we discussed with Jesse:
*Jesse’s personal journey in intelligent automation
*Measuring the human impact of automation in healthcare beyond dollars and hours saved
*Guiding principles of Jesse’s automation team
*How AHS has augmented digital workers with Gen AI
*The importance of prompt engineering
*Balancing innovation speed with the need for rigorous compliance
*How healthcare automation has changed the way Jesse sees people, systems, and technology itself
*LLMs and healthcare advice
*The future of agentic automation at AHS
*Why Alberta Health Services shares their learnings with the broader healthcare community
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