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ServiceNow Series E41: Kenny Hosey, VP of ITSM at Corsica Technologies

The Alldus Podcast - AI in Action

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What Is the Key Leverage When Bringing Service?

Lakely: One of the biggest things was a really around our catalogue. When we were in the previous tool request, incident and change and problem, they all existed on the same table. We realized the entire scope of catalogue a little bit too late. But what we want to shift to is start putting the catalogue back into the service owner's hands. And that's going to be a big benefit for us.

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