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Rapid Response: A new playbook for new times, w/Ford Foundation president Darren Walker

Masters of Scale

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Employee Appreciation and the Innovative 'Lobatical' Initiative

This chapter introduces the 'Lobatical,' a unique vacation program that rewards long-term employees with extra paid time off for travel. It emphasizes the importance of employee appreciation and its positive impact on customer experience, supported by a partnership with Capital One Business.

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