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The Importance of Small Talk & Why You Do What You Do

Something You Should Know

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Don't Look Behind You, Mike

We sometimes use words in the opposite way to what's intended. And that is that the brain doesn't see or don't recognize the word don't. So for example, if you're trying to give someone feedback in a meeting and you think, well, I'll start with a positive, I'll then give the negative, I'll end on a positive,. What we don't take into account is that the negatively loaded information will tend to stick much more strongly in the brain. It takes quite a lot to dislodge this. They tend to walk away from discussions like that and conversations like that, only holding on to the negative. We've got to really think about how we put conversations

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