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3min chapter
Columnist David Brooks on "How to Know a Person"
Capital Ideas Investing Podcast
Navigating Tough Conversations and Resolving Conflicts
This chapter delves into strategies for navigating difficult conversations and preserving relationships during conflicts by emphasizing the significance of empathy, understanding the root causes of disagreements, focusing on common ground, and being aware of emotional aspects of communication. It also provides advice on managing declining motivations in discussions and the importance of clarifying genuine motivations for effective communication.
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