Johnny Pemberton VS AT&T
Duncan Trussell Family Hour
00:00
The Importance of Waiting for a Technician
"I'm moving into my house. I want to get some shelving units," he says. "The dog needs walks." He calls AT&T and the technician tells him they don't really know when they'll be there. The call center is like a soulless chasm that speaks with wind, writes David Bianculli.
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