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4min chapter
The Great Game Of Business System with Steve Baker
Business Processes Simplified Podcast
How to Engage Your Employees and Keep Score
A restaurant chain down in Austin, Texas was losing 150 spoons a week. A frontline supervisor took line item ownership of what they call smallwares. He found out that while there were standards set for every other area of the restaurant, bacon had a standard and so much bread would be kept in the restaurant. The manager's minigame drove $21 million worth of savings over a year.
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