I think that coming after either company or me in this way scares other people from ever starting something in this industry it is hard to create a business that serves a population that is either middle to lower income that is in Silicon Valley. No one wants this scrutiny no one wants this predatory article written about them and so as a result it's hard to find people to innovate in some of these areas. We all make mistakes in our jobs I've done it right so maybe we could have called a customer better sooner right maybe but our intentions are good we're willing to learn, admit fault and look if there's a better way that we should be doing something we're open to changing.

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