Building a Customer Service Culture

Don't ignore customers service, it's an opportunity to talk to people. Build systems into your business and customers service culture that allow you to assess the impact of your work quickly. Tracking only goes so far, because the direct featback you get from a conversation is qualitative. The numbers you get from usage tracking are quantitative. If you can delay gratification, your own delayed gratification unde individual feature pushers and consider having happy customers to be an overall success.