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Dogfooding, Developers, and Discord!

FounderQuest

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Enhancing Customer Experience through Infrastructure Improvement

This chapter focuses on the speakers' plans to upgrade their product infrastructure, particularly for European customers, to better understand and resolve user pain points. They discuss the importance of using their own product, HoneyBadger, the challenges surrounding AWS tools, and the need for clearer communication with users. Additionally, a new community initiative is introduced to foster customer relationships and enhance user engagement through genuine outreach.

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