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Streaming Wars and Customer Loyalty Insights

This chapter explores Amazon's acquisition of MGM Studios and its potential impact on the streaming industry, alongside Netflix's strategy to combat password sharing. It then shifts to a humorous discussion on Walmart's ice cream flavors while emphasizing the importance of the Net Promoter Score (NPS) as a metric for investment strategy. The chapter highlights how customer satisfaction and referral growth can significantly influence a company's success and profitability.

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