Don't Overlook HR Diligence: 3 Items to Check
Acquiring Minds
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The Importance of Personality Tests in a Large Company
The person who was servicing on your team, the person on your team who was servicing that client, retired, and your replacement that you chose, it was just a terrible fit. I would also add as well, though, that we went to more, about, let's say, a decentralized approach to managing the clients in general. And so kind of decentralizing that among, you know, like three individuals on a team or pod, if you will, really helped mitigate that key person risk going forward.
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