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2min chapter
Focus on Your Customer
Gain Grow Retain
How to Have Better, More Revealing Conversations With Customers
Bob Greene: A lot of this stuff is just consumable. If you can go find a couple of sources and then, again, you can kind of turn that into some power. It's like read what your customers are reading them. People want to find more about you. So I have actually a free little mini email course on the UBR, which gives away pretty much everything you need to know to go have these better conversations.
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