Do You Work for a Founder?

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It's back to like, what can you control? We can't control that stuff. What we can control is the customer experience. And so we spend the majority of our time making those experiences better. When Zillow acquired Bifolio a decade ago, there was no way that we were gonna be here a decade later because it was we're entrepreneurs and we're founders and we can't work at a big company. Like that doesn't work.

When markets are in turmoil, you can’t rely on business as usual, but that doesn’t mean you should panic. As the housing climate has turned volatile, rest estate marketplace Zillow has been forced to rethink some priorities, while doubling down on others. Zillow president Susan Daimler talks about the importance of a strategy focused on the future, despite layoffs and pullbacks, and how maintaining a clear shared mindset has enabled forward progress in a challenging climate.

Read a transcript of this interview at: mastersofscale.com

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