5min chapter

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Off Script: Brian Eno and Stephen Fry take on AI

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CHAPTER

The Evolution of Online Interaction

This chapter explores the initial excitement surrounding early internet technologies and the hope they held for improved communication. It contrasts those early optimistic experiences with the negative impacts of social media's evolution, highlighting the shift towards engagement-driven models that have fostered division and misinformation.

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