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2024 Anecdotes to Remember - [Business Breakdowns, EP.198]

Business Breakdowns

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The Impact of High-Touch Customer Service in Banking

This chapter delves into the importance of high-touch customer service in banking, specifically through Live Oak Bank's approach. By presenting a personal story of exceptional service, it contrasts Live Oak's personalized methods with the shortcomings of typical branchless banks, while addressing broader industry trends.

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